Work with me
I work with businesses of all sizes — from PE-backed B2B SaaS companies and global organisations, to founders building something new. Wherever you sit, my job is to help you understand your customers better and turn that into clearer decisions, stronger products and better outcomes.
Scroll down to find the right fit, or email me directly at katie.tucker@productjungle.co.uk
For Organisations and Teams
I’m brought in by FTSE 100 businesses, PE-backed B2B SaaS companies, scale-ups and global organisations — typically when something important is at stake.
That might be a commercial pivot that needs grounding in real customer evidence. A product portfolio that’s grown without a clear framework to guide it. A team that’s swimming in insight but struggling to act on it. Or a high-stakes project that needs an experienced hand to lead it through.
How I help
Customer Value & Insight Discovery: Rapid, structured research to surface what your customers actually think, need and do — and why they buy, renew or leave. I work flexibly depending on what you need: I can design and run the research end-to-end, coach your team to run it themselves, or blend the two. Findings are synthesised into executive-ready outputs with clear implications for product, pricing, messaging and sales.
Customer Feedback Loop Design & Audit: A review of how customer insight currently flows into your business and a practical plan to make it stick. Lightweight, sustainable processes across product, sales, marketing and service.
Product Management Competency Frameworks: A clear, shared framework for skills, behaviours and expectations across your product or portfolio team. Built collaboratively, grounded in your context, and designed to be actually used.
Training and Coaching: Often the entry point to working with me. A one-off training session for your PMs on customer discovery, or a block of coaching sessions to support a specific team member or project. Practical, flexible and grounded in real methods.
Strategic Project Leadership: Stepping in to lead complex, cross-functional projects through to delivery. Transformation programmes, product migrations, high-stakes delivery needing an experienced external lead.
Talks and Workshops: For leadership teams, internal conferences and business events. Customer insight, product strategy and how organisations can build the habits that keep them genuinely close to their customers.
How I work:
Every engagement starts with understanding your specific challenge. From there I work iteratively and in focused phases, delivering structured outputs along the way so your team can act on findings as they emerge rather than waiting for a final report.
I prefer to spread projects over weeks rather than compress them into back-to-back days. A typical shape might be three days a week over four to six weeks, or a phased approach split across quarters to fit budget cycles. It gives space for reflection, synthesis and proper stakeholder engagement — which is where the real value lands.
I work remotely and in person, and I'm based in London. For ongoing strategic support, I work on a retained basis with select clients.
Typical project fees range from £5,000 to £15,000+ depending on scope.
For Founders and Small Businesses
Stop guessing what your customers want. Start finding out.
You’re building something — or you’ve already built something and you’re trying to make it work better. You care deeply about getting it right. But somewhere along the way the guessing started: guessing what customers want, guessing why they’re not buying, guessing what to do next.
I’ve spent over fifteen years helping businesses — from FTSE 100s to one-person startups — understand their customers properly. The methods I use are the same ones the big players use. I just make them accessible, practical and priced for the reality of running a small business.
No jargon. No bloated process. No report that sits on a shelf.
(price includes VAT)
One focused hour of expert outside perspective on your business or idea. We'll work out where to start, who to ask, and what to ask to get the insight you need. Includes a short written summary and action plan after the call.
Good for: early-stage founders, business owners and freelancers with a specific question, anyone who's stuck and needs a sounding board.
Customer Research Strategy
£950 + VAT
A focused piece of work to sharpen what's most useful to explore next, what evidence would actually move the needle, and the most effective way to generate it. Two structured sessions plus a written summary with clear recommendations.
Good for: founders about to invest in research, businesses at a pivot point, anyone who wants a proper plan before spending time or money.
Customer Discovery Sprint
£3,950 + VAT
A focused sprint for when you already know talking to customers is the right next step. I'll design the research, run five in-depth interviews, analyse the findings and deliver a concise insight deck to inform your decisions.
Good for: established founders and scale-ups making significant product or business decisions who need real customer evidence, fast.